![]() ![]() Resolution: This issue was resolved in KB5025298. If they do not offer a driver later than 30.0.101.1190, you can check List of Drivers for Intel Graphics for information on how to download and install the latest Intel graphics driver available from Intel directly. It is recommended to check your Windows device manufacturer's support for the latest version of the Intel graphics driver for your device. Workaround: To mitigate this issue, you can install an Intel graphics driver with a later version than 30.0.101.1190. Home users of Windows are unlikely to experience this issue, as the few affected apps are more commonly used in enterprise environments. ![]() Windows devices using updated Intel graphics drivers with a version later than 30.0.101.1190 are not affected by this issue and already have the Intel resolution for this issue installed. This issue might happen intermittently and affects a small number of enterprise apps which use DirectX or Direct3D to render part or all of their content. You might receive an error with apphelp.dll from apps using DirectXĪfter installing KB5019961 or later updates, you might receive an error with apphelp.dll on Windows devices using Intel graphics drivers with versions 26.20.100.7463 up to 30.0.101.1190. Client: Windows 11, version 22H2 Windows 10, version 22H2 Windows 11, version 21H2.If you still experience this issue, please contact your device’s processor manufacturer. We are collaborating with device manufacturers (OEMs) and will temporarily mitigate this issue by not offering KB5029332 to Windows devices that might be affected by this issue. Next steps: After investigating these reports, we have found that the “UNSUPPORTED_PROCESSOR” error was not caused by issues in KB5029332 and is limited to a specific subset of processors. If this occurs, we recommend that you do not attempt to reinstall KB5029332. KB5029332 might automatically uninstall to allow Windows to start up as expected. Microsoft has received reports of an issue in which users are receiving an “UNSUPPORTED_PROCESSOR” error message on a blue screen after installing updates released on Aug( KB5029332) and then restarting their device. Microsoft received reports about an “UNSUPPORTED_PROCESSOR” error ![]()
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